2026-07-27 — Customer.io messaging & marketing plan

  • Chose Customer.io (US data center) as the marketing / multi-channel messaging platform.

  • Channels in scope: Email, SMS, Push, In-app (not WhatsApp or Slack).

  • Keep Resend for hard transactional email; Twilio for SMS transport (Verify + Messaging).

  • Documented split of responsibilities and roadmap motivations (nearby check-in alerts, owner account SMS, marketing digests) in Messaging & marketing (Customer.io).